Frequently Asked Questions- NC Lemon Law

The New Motor Vehicles Warranties Act (N.C.G.S. 20-351), also known as The North Carolina Lemon Law, applies to new passenger cars, pick-up trucks, motorcycles and most vans bought in North Carolina. It requires automakers to repair defects that affect the use, value, or safety of a new motor vehicle within the first 24 months or 24,000 miles (whichever comes first).

  • Here are my Top Ten resources to help you with the Lemon Law

  • <ul class="faqs">
    	<li>
    		<h3 class="question">A question?</h3>
    		<div>
    			<p>The answer!</p>
    		</div>
    	</li>
    </ul>
    
 

About the Lemon Law

If the manufacturer hasn't fixed your car after a reasonable number of attempts, you as the purchaser or lessee are entitled to choose a comparable, new replacement vehicle, or a refund. Check out the resources on this page to find out how you may be affected by the lemon law.

 

Some Questions to Ask

Has the vehicle been in the shop four (4) times or more for the same defect?

Has the vehicle been in the shop for twenty (20) business days or more for repairs?

Have there been six (6) or more repair attempts made to various problems, even if more than one repair was made to more than one defect on one particular visit to the shop?

Has the vehicle has been in the shop for a problem that was never fixed properly under warranty and it continues to exist now that the warranty has ended?

Has the dealer and/or manufacturer refused to repair or charged you for a repair to a particular problem that should be covered under warranty?

Where to get help